During my management and consulting career I've watched two things impact a person's sense of  "What should I be doing with my life"

1. A job change initiated by an employer.This is usually a reorganization or layoff that causes people to evaluate what else might be a good fit within the existing company or what to focus on in the midst of a sudden job search.

2. A personal crisis: What I'm doing at work isn't satisfying. There must be mo...

Many executives believe that relentless execution—efficient, timely, consistent production and delivery of goods or services—is the surefire path to customer satisfaction and positive financial results.

Yet, according to Harvard professor Amy Edmonson, placing value only on "getting things right the first time", organizations are unable to take the risks necessary to improve and evolve.

However, firms that put a premium on what Edmondson calls exe...

Hostmanship is a reprint of a great concept from April 24, 2007. When hostmanship occurs I think their is both employee engagement and customer engagement. Read the article to learn more and learn where you can get additional resources on this topic.

Service is no longer good enough. Hostmanship has raised the level of how we approach work to a new level of caring, involvement, pride, profit, and engagement. Are you ready to engage in ho...

Since the 1960’s, tens of millions of women have extracted time from their lives to accommodate jobs and careers. They married later, had fewer children, paid others to help, and persuaded men to do more chores. Many have been stretched to the breaking point. What happened on the road to gender equality? Too much work happened. “The reality is that our society hasn’t really changed the rules of the game - it’s only said: ‘OK girls, we’ll let you...

Liz Ryan wrote a wonderful article at Business Week on the 6 Signs You Don’t Care about Workers. Many companies make an ASSet of themselves when they glibly state: Employees are our greatest asset.

Liz outlined the following 6 signs or failures:

1. The talent chief is a half-chief.
2. HR is a finance function.
3. Recruitment is a black hole.
4. HR is a cost reduction unit.
5. You’ve outsourced the most critical people functions.
6. Org development a...