First off, I’m going to dig myself into a hole and dive to the bottom of it: I don’t know all that much about small business.
I’m an independent consultant, so technically I run my own small business. But I’m under no illusions: My primary expertise has been helping big (huge, even) companies figure out what to do with online community and social media (which covers everything from e-mail listservs, discussion forums, blogs, profiles, and new stu...